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Cold Chain Manager™ - FAQ
Q: I receive the following error when I try to log in to the site: “Only one login per account is allowed.” A: Wait 15 minutes and try to log in again. This error can be avoided by always using “Logout” to end a CCM session.
Q: When should I connect a TempTale monitor to the interface plus? A: The download screen will prompt a “ready” sign indicating a monitor can be connected (TT3) or placed in the interface cradle (TT4) for downloading. Q: When I attempt to download a monitor, the Start button
cannot be selected.
Q: I cannot download a monitor. A: Verify that you can download other TempTale monitors. If you can, the monitor should be evaluated by Technical Services. If you cannot download other TempTale monitors, log out of CCM, close Internet Explorer and start again. If still unsuccessful, contact Technical Services at 800-843-8367. Q: I have downloaded one monitor into the database. How do I download additional monitors associated with the same shipment? A: Clicking on Download in the menu bar and selecting Download TempTale will redirect you to the download screen where additional monitors can be downloaded. Q: I tried downloading monitors other than the TT3, TT4 and dry ice monitors, but no data is being downloaded. A: Currently, CCM does not support any monitors other than Sensitech’s TT3 2K, TT4 and dry ice monitors.
Q: I downloaded a monitor, but cannot see the graph. A: There are two ActiveX Controls that need to be installed on your PC in order to fully operate CCM. If you cannot see the graph, one of these ActiveX controls has not been installed correctly. Contact Technical Services at 800-843-8367 for installation assistance.
Q: The TempTale 3 monitor has two different numbers on it. Which one should I enter into the system? A: There are two numbers: the Trip Number (seven digits) and a Serial Number (10 digits). The trip number should always be used when entering in shipment information. Q: After I added the shipment information, the application redirected me to the log-in page. A: A security feature of CCM will automatically end a session after 15 minutes of inactivity. Log back in to CCM and start again. The information was not saved, unless you clicked Next after adding in shipment information. Q: Can one monitor be associated with more than one shipment? A: No. TempTale monitors can only be associated with one shipment.
Q: If I downloaded a monitor that is already in the database, will the existing data be overwritten? A: No. If data for a monitor already exists in the database, you will view the existing data when the download is complete.
Q: I tried to search for a monitor, but was unable to locate it. A: When searching, be sure that the correct search criteria are entered. Be sure that the appropriate tab (Monitor or Shipment) is selected at the bottom of the Search screen. Q: I tried creating a query in the Advanced Search Criteria page, but received the following message: “Your search criteria resulted in 0 matching records.” A: The query you created did not meet any of the records in the database or the criteria could be too refined. Try broadening your query and search again.
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Copyright © 2008 Sensitech. All Rights Reserved. Sensitech is a business unit of Carrier Corp. |
