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Testimonials: How Good Cold Chain Management Practices Impact Quality, Food Safety and Revenue

Food Industry Leaders Detail Their Experiences and Results With Temperature Management and Process Improvement

Food Industry Experts

Greg Murphy	Quality Control Manager, SuperValu Inc.
Jackie Caplan Wiggins	Vice President, Frieda’s Inc.
Tim York	CEO/President, Markon Cooperative Inc.
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SUMMARY
Three food industry experts cite their pains and triumphs with efficiently maintaining the cold chain. Learn how improving the cold chain has impacted quality, food safety and revenues at SuperValu, Frieda’s and Markon by watching this 15-minute videoclip.

Here is a sampling of their knowledge they impart:

Greg Murphy, Quality Control Manager, SuperValu Inc.
“Transportation to a DC is just one link in the cold chain. One has to measure and monitor all links of the cold chain in order to manage it properly.”

“It is very important to SuperValu and to our customers that we provide them with the highest quality, freshest produce as possible. This gives the longest shelf-life and that quality and shelf-life translate into extra sales, extra profitability. That’s a win-win situation for SuperValue and its customers.”

Jackie Caplan Wiggins, Vice President, Frieda’s Inc.
“As our customers become more sophisticated and as the government puts in more regulations, what’s going to happen is that the government will require traceback … you must be able to prove products have been maintained at the proper temperature.”

“When we meet with our vendors and growers, one of the things we talk about is maintaining product quality. To set standards, you need to have measurement tools.”

Tim York, CEO/President, Markon Cooperative Inc.
“Food safety and quality are part of good brand stewardship.”

“We know if we do a better job of managing temperatures, we are going to get better shelf-life and less shrink … You definitely know from a profit standpoint there are improvements that need to be made in shrink and the loss that our distributors experience.”

“We are at the genesis of the opportunities we have with temperature monitoring and using a third party to evaluate that data.”

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