Support
While a purchasing decision is certainly an important step, it’s what happens after the exchange that counts most. The Technical Support Team at Sensitech® is the reason we’ve recently celebrated our 20th year in business. Every customer inquiry is treated with the same rigor and attention to detail.
“Thank you for the outstanding customer service. In a world where good service is less common than true love, it’s certainly a wonderful surprise to find someone as capable as you. “ -Quote from privately held Food Service Brokerage
Our Team
Strategically positioned around the world for optimal coverage, Sensitech’s Technical Support staff is backed by an average of 10 years of experience in direct-to-customer support services along with technical backgrounds in networking, software and hardware troubleshooting. Our daily interactions with customers run the gamut from integrating hardware and software into a customer’s environment, to troubleshooting PC and/or networking issues, to training system administration for local support. In fact, we heavily rely on customer feedback gained during technical support when developing user help and visual reminders within our software products.
Whether your organization is upgrading to a new version of ColdSteam® or looking for an update of features and benefits for a new TempTale® release, a single call to Sensitech Technical Support team could be the quick answer.
Our Expertise
“ . . . extremely pleased with your response time, thoroughness and attention to detail”
-Quote from $46B Global Healthcare Leader
- Troubleshooting: hardware, software, computer, networking
- New feature training: highlights, benefits, applicability to your operation for maximum adoption advantage
- Post-validation services: admissible data for claims collection; insurance accepted
- Post-trip testing for data recording validity (mechanical and electric services available)
- Data retrieval services
- Inventory services to support seasonality
Our Availability
Unified email enables Sensitech’s Technical Support Team to provide “follow-the-sun support” globally. To date, 90% of all inquiries are resolved within 24 hours. Our team of experts is available to walk you through a smooth resolution. Simply call your local office or email – either way, we’re confident you’ll receive the guidance and direction you need.
