We want to extend our appreciation for your support and commitment to our sustainability initiatives. Your decision to support our device takeback program, which prioritizes environmental responsibility, plays a crucial role in our collective effort to protect and preserve our planet. It is customers like you who inspire and drive us to innovate and uphold the highest standards of sustainability.

We are dedicated to further enhancing our sustainability practices and developing new solutions that contribute to a greener future. We are proud to offer Self Service prepaid return labels in selected below selected regions.

Self-Service Return Instructions

Below is a sample of the form:

Click your region to generate an authorization form and return label.

For all other locations, email Client Services.

Sensitech is currently working on expanding the offering to other regions. Please check back regularly or email Client Services team for more return options and details.

This is a supplemental tool and not meant to replace current bulk returns programs.

Guidelines to use the take-back portal

Our Self Service Prepaid Return Label option is intended for Sensitech time/temperature data collection instruments for renewal and reuse purposes only. Dangerous Goods devices (TempTale Geo LTE Extended, TempTale Eagle 2G Extended, TempTale Geo Ultra Extended & TempTale Geo Ultra Dry Ice Extended) are not eligible for return.

Below please find additional guidance before using generating a label.

• Put your PO# on the label. If you do not have a PO#, please put NA on the label
  • If you are unsure, please email Client Services.
• Minimum quantity required for collection is 20 devices.
• Please do not use this service if you intend to send monitors back to Sensitech for below purposes:
  • Technical Support and troubleshoot
  • Post Calibration testing
  • Monitor Downloads
  • RMA (Example: unused monitors return, monitor exchange, etc.)